This course lays the foundation for the development of an asset management (AM) scorecard. Over the course of eight topics, it explains performance measurement terms and concepts such as objectives, KPIs, leading and lagging indicators, PDCA, and data vs information. It then provides a framework for a "balanced AM scorecard" and discusses the use of benchmarking for setting targets. Finally, it emphasizes the identification of forums where KPIs can be discussed and action taken in line with the PDCA cycle, providing a template for a measurement plan.
Duration: 2 hours